FG tasks ministries, agencies on quality service delivery Story by The Punch

The Federal Government, through the Office of the Head of Civil Service of the Federation, has urged Ministries, Department, and Agencies, including the management and staff of the commission, to ensure continuous improvement in Quality Management System in their delivery of services.

The head of the civil service, Dr. Folashade Yemi-Esan, made this call after she received the official presentation of an International Organisation for Standardisation 9001:2015 QMS certificate by the Managing Director, Digital Jewels Africa, Adedoyin Odunfa, on Monday, in Abuja.

In a statement made available to our correspondent on Tuesday, it was stated that the certification came on the heels of the commission’s fulfillment of all requirements of the ISO, as directed by the International Independent Certification Authority, Canada.

In her acceptance speech, Yemi-Esan stated that compliance with the ISO 9001:2015 means that standards are maintained throughout the three-year certification cycle “since certification is not an end in itself, but the means to achieve continuous service quality improvement.”

The statement reads, “Yemi-Esan expressed delight that the OHCSF is the first and only core MDA to achieve this feat of getting ISO certified within the public sector.

“She opined that the certification of the OHCSF’s work processes empowers it to continuously provide quality, innovative, efficient, and people-centered services in accordance with International Standards and Recommended Practices.

“She said that the OHCSF is to henceforth be recognized as a Centre of Excellence globally, saying ISO 9001:2015 QMS certification is the world’s most recognized QMS standard that provides the framework and guidance needed to help organizations consistently meet stakeholders’ expectations, regulatory requirements, as well as demonstrate continuous improvement.

“While urging staff in the OHCSF to take full advantage of the Certification in the realization of its vision and mission of transforming into a world-class Service, the HoCSF encouraged other MDAs to take a cue to move the Service to the expected height.”

The PUNCH reports that the Director ICT in the OHCSF, Dada Adeniyi, was certified as QMS Manager, while seven other civil servants were certified as Team Leads of projects.